Refund Policy

Refund and Return Policy for Markestoo.com

Last updated: November 9, 2025

At Markestoo.com, we strive to provide high-quality travel products and services. This Refund and Return Policy outlines our practices for handling returns, refunds, and exchanges.

1. General Refund Policy

All sales are final unless the product is defective, damaged during shipping, or not as described. If you encounter any issues, please contact us at: support@markestoo.com within 7 days of receiving your order.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• The product must be unused, in the same condition as received, and in its original packaging.
• Proof of purchase (invoice or order confirmation) must be provided.
• Digital products, personalized items, or travel guides are non-refundable unless defective.

3. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed using the original payment method.
• Processing may take 5-10 business days depending on your bank or payment provider.

4. Exchanges

If you received a defective or incorrect product, we will gladly offer an exchange. Contact our support team at support@markestoo.com to arrange the exchange process.

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the product is defective or damaged. Original shipping charges are non-refundable.

6. Contact Us

If you have questions or concerns about our Refund and Return Policy, please contact us at: support@markestoo.com.