Return Policy

Return Policy for Markestoo.com

Last updated: November 9, 2025

At Markestoo.com, we want you to be fully satisfied with your travel products. This Return Policy explains how you can return items and the conditions for returns.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused, in the same condition as when you received it, and in its original packaging.
• Returns must be requested within 7 days of delivery.
• Proof of purchase (invoice or order confirmation) must be provided.
• Digital products, personalized items, and travel guides are non-returnable unless defective.

2. How to Return an Item

If your item meets the above criteria, please follow these steps:

• Contact our support team at support@markestoo.com to initiate the return process.
• Provide your order number and reason for the return.
• Ship the product back to the address provided by our support team.

3. Refunds and Exchanges

Once your returned item is received and inspected:

• If approved, you will receive a refund using the original payment method within 5-10 business days.
• If the product was defective or incorrect, you may request an exchange instead of a refund.

4. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping fees are non-refundable.

5. Contact Us

For any questions about our Return Policy, please contact us at: support@markestoo.com.